Privacy Policy

1. Introduction

Welcome to HapoMart ("we," "our," or "us"). HapoMart is operated by HaPo Tech LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using HapoMart, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you use our Service, we may collect:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Account credentials (username, password)
• Payment information (processed securely through Mela Balance)
• Order history and preferences

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• Location data (with your permission, for delivery purposes)
• App usage data and analytics

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending order updates, shipping notifications, and delivery status
• Improving our products, services, and user experience
• Communicating promotional offers (with your consent)
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our business (shipping, payment processing, analytics)
• Mela Finance: For payment processing through Mela Balance
• Shipping Partners: To deliver your orders
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure payment processing (we do not store credit card details)

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us at privacy@hapotech.com.

8. Account Deletion

You can delete your HapoMart account at any time. When you delete your account:

• Your personal information (name, email, phone, addresses) will be permanently deleted
• Your order history will be removed
• Any saved payment methods will be deleted
• Your account cannot be recovered after deletion

How to Delete Your Account

In the Mobile App:

1. Open the HapoMart app
2. Go to Account tab
3. Tap on Settings
4. Scroll to "Danger Zone" section
5. Tap "Delete Account"
6. Confirm deletion in the dialog

On the Website:

1. Log in to your account at hapomart.com
2. Go to Account Settings
3. Scroll to "Delete Account" section
4. Click "Delete My Account"
5. Enter your password and type DELETE to confirm

Via Email: You can also request account deletion by emailing us at privacy@hapotech.com with the subject "Account Deletion Request". Please include the email address associated with your account.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Ethiopia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: